Privacy Policy

Privacy Notice — Phoenix Carpet Sales Ltd

Last updated: 6^th February 2026

Phoenix Carpet Sales Ltd (trading as Phoenix Flooring & Bedrooms) is committed to protecting your personal data and respecting your privacy.  This privacy notice explains how we collect, use, store, and protect your information when you use our services, visit our premises, or interact with us online.

1. Who We Are

Phoenix Carpet Sales Ltd 28–32 Worcester Road, Bromsgrove, B61 7AE

We are the data controller, responsible for deciding how your personal data is used.

ICO Registration Number: ZA237662 – You can view our entry on the ICO Register of Fee Payers at: https://ico.org.uk/ESDWebPages/Search (ico.org.uk in Bing)

2. What Personal Data We Collect

We collect and process the following types of information:

Customers

• Name
• Address
• Email address
• Telephone number
• Order details
• Payment information (processed securely by thirdparty providers)
• Delivery information

Website Users

• Contact form details
• Technical data such as IP address, browser type, and cookies (if applicable)

CCTV Footage

• Video images recorded for security and crime prevention
• Footage may capture staff, delivery drivers, contractors, and members of the public

Staff & Job Applicants

• Employment records
• Payroll information
• Identification documents
• Emergency contact details

3. How We Collect Your Data

We collect data when you:

• Place an order
• Make a payment
• Contact us by phone, email, or through our website
• Visit our premises (CCTV)
• Apply for a job
• Create or update an account

4. Lawful Bases for Processing

We process your personal data under the following lawful bases:

Contract

To process orders, payments, deliveries, and customer service enquiries.

Legitimate Interests

• CCTV for security and crime prevention
• Fraud prevention
• Business administration
• Responding to enquiries
• Maintaining customer records

Legal Obligation

• Tax and accounting requirements
• Employment law
• Health & safety obligations

Consent

Only used for:

• Email marketing (if you opt in) You can withdraw consent at any time.

5. How We Use Your Information

We use your data to:

• Process and deliver your orders
• Manage payments and invoices
• Provide customer support
• Maintain accurate business records
• Improve our services
• Protect our premises and staff through CCTV
• Meet legal and regulatory obligations

We do not sell your data to third parties.

6. Who We Share Your Data With

We may share your information with trusted third parties, including:

• Payment processors
• Delivery partners
• Our accountant
• IT and website service providers
• CCTV system provider
• Legal or regulatory authorities (if required)

All third parties are required to keep your data secure and use it only for the purpose we specify.

7. CCTV

We operate CCTV for:

• Security
• Crime prevention
• Protecting staff, visitors, and property

CCTV Details

• Lawful basis: Legitimate interests
• Retention: Typically 30 days, unless required for an investigation
• Access: Restricted to authorised staff and security providers
• Disclosure: Only to law enforcement or insurers when necessary

8. How Long We Keep Your Data

We retain personal data only for as long as necessary:

Data Type	Retention Period	Reason
Customer order records	7 years	Legal obligation (tax & accounting)
CCTV footage	30 days	Security & crime prevention
Email enquiries	24 months	Customer service
Staff records	7 years after employment ends	Legal obligation
Job applications	6 months	Legitimate interests

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (in certain circumstances)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent (where applicable)
• Complain to the ICO

10. How to Make a Request

To exercise your rights, contact us at:

accounts@phoenixflooringandbedrooms.co.uk

We may need to verify your identity before responding.

11. How to Make a Complaint

If you are unhappy with how we handle your data, please contact us first.

If you remain dissatisfied, you can complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk Telephone: 0303 123 1113

12. Changes to This Privacy Notice

We may update this notice from time to time. The latest version will always be available on request.